Not
a day goes by without our being contacted by a customer who is running an old (sometimes ancient) version of SmartCAM CAM Software.
That’s great:
We’re impressed, every time.
It’s
always a pleasure to be in touch with users of old versions of our software. We
are simply amazed that our customer continues to use such an aged piece of
software on what is often similarly-aged PC equipment.
We’re usually contacted because of failure
of the old PC or the replacement of it. Those old versions simply weren’t
intended to be run on later operating systems.
Recently, we heard from a customer who was running Version 11. Version 11 was released in mid-1997! Sure it was running...until the computer crashed and the old OS wouldn't run on the new computer.
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Museum piece: SmartCAM Version 11
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We want everyone at the newest versions. Being on the newest version ensures the greatest compatibility with the OS and the modern machinery. This creates stability for the product and ensures your continued productivity.
But, man, is that sometimes difficult. That
old SmartCAM software continues to do a great job and sometimes a customer is
reluctant to update. I guess it’s a case of if it
isn’t broken then don’t fix it.
Just think of the impressive return
on investment that those old versions have delivered. It’s truly admirable.
In some cases, updates will be necessary:
We’ve done our very best to ensure
that those old versions could be kept on running. But we had to admit defeat
because of the technological challenges of enabling old software and product licensing systems on modern PC
equipment and operating systems.
- SmartCAM v11.x and Earlier Versions Support Ended: Microsoft has ended all Windows XP support. Because XP was the last operating system to reliably run SmartCAM v11 and earlier versions, SmartCAMcnc has ended all support for those SmartCAM versions, including provision of replacement license keys.
- SmartCAM v18 and earlier products: Effective March 1, 2015, SmartCAMcnc is no longer able to produce replacement license keys for v18 and earlier applications. There are updating discounts available for customers with v18 and earlier applications. Please contact Sales@SmartCAMcnc.com with question or 541-344-4563.
We tried to let our users know:
We tried really hard to inform every
customer affected by these changes. But we unfortunately don’t have up to date contact
details for every single user of old SmartCAM software, of whom there were –
and possibly still are many more.
Many of those customers who do make
contact with us are ‘new’ to us; we simply weren’t aware that they were our SmartCAM customers. Which is a little embarrassing for us but it is the
way that it is.
You can do it:
Updating old versions of SmartCAM to the current release is
easy. You just have to pay for it.
Technically, all SmartCAM
Process
Model files from previous versions can be used in the current release.
And your existing Code Generators and CTK / macro customizations will
also work with the latest version albeit that there might be a need some
small modification due to developments and syntax changes. It’s
not difficult work and we can likely help with that.
We’d guess that not many CAM
providers could make that claim of old-version compatibility that we are able to make for SmartCAM. We’re pretty impressed with that ourselves!
Users of old versions already know SmartCAM. We haven’t changed our fundamental
concept of Toolpath Modeling, The SmartCAM Difference still very much
applies!
Users of old SmartCAM versions already know how to use our software, but there is of course a small learning curve to understand the great new user interface and to understand the new functionality that has been added during years of continuous development.
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Our updating customers are usually also interested in upgrading entry-level
to advanced-level products in order to benefit from added functionality. Generating toolpath using solid model data for example.
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SmartCAM Solid Model Toolpath Process
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Get in touch:
We’re here to help.
Whether you are a
SmartCAM
customer with whom we have not spoken to in a few years
or decades, and you are interested in discussing your
update & upgrade options (including possible discounts for previous customers), contact us. OR are you a new SmartCAM customer seeking a new or alternative CAM system? It would be great to hear from you!
Telephone: +1 (541) 344-4563
Old SmartCAM is Good.
But perhaps it's time to think about getting current so you can take advantage of all the latest advancements and enhancements.
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